Reliable SMS Service

SMS

    Stop wasting time and money on old SMS technology. Let’s get started

    overview

    What are our SMS Services?

    At Mtrack Solutions we’re bringing instant communication to our clients’ businesses by helping them easily and effectively send SMS communication to their clients when they need it.

    Sender ID

    Let your customers know you who is sending them the SMS.
    Starting at KES 8,000 /month
    Price package will depend on
    • Price per Sender ID per MNO
    • Sender IDs are bought for MNOs as needed
    • MNOs include Safaricom, Airtel, Telkom and Equitel

    SMS Credits

    SMS Credits translate to one SMS per credit.
    KES 0.8 /month
    per SMS Credit
    • Volume Based Pricing
    • Bulk SMS are priced per volumes and monthly commitments
    • Bulk SMS credits are bought for all MNOs

    Shortcodes

    Let your customer interact with you via SMS.
    KES 15,000 /month
    per shortcode per MNO.
    • Price vary per MNO
    • Shortcodes are bought for MNOs as needed
    • MNOs include Safaricom, Airtel, Telkom and Equitel.

    0+

    Safaricom subscribers

    0

    System Engineers

    0%

    SMS open rate

    0counties

    National reach

    024/7

    Service desk

    Our Bulk SMS offering will help you succeed. Let’s get started

    Solutions

    Comprehensive SMS services include

    • Bulk SMS

      Mtrack Solutions Bulk SMS allows you to send transactional and promotional SMS to multiple recipients instantly.

    • Two Way SMS

      Open a line of communication and allow customers to reach out and instantly get information by texting your shortcode.

    • API SMS

      Mtrack allows you to automatically send OTP & Notification SMSs from your web and mobile application via powerful APIs.

    • Premium SMS

      Monetize your content and generate revenue by providing entertainment messages to your users either on demand or on subscription.

    • Schedule SMS

      The Mtrack platform allows you to schedule your SMS text messages to be sent at a future date and time – up to a year into the future!

    • Sender ID

      Let your customers know who is sending them a message by applying for an alphanumeric Sender ID.

    Benefits

    Our platform provides a unique range of benefits

    We have enjoyed working with Mtrack Solutions Ltd simply because they are well organised, they offer us a great service and experience. They have enabled us to reach our students affordable and across the country.
    Wilson Mbugua. Admin, Mount Kenya University
    Pricing and Plan

    1 flat fee for all our services. No hidden surprises!

    our solutions

    SMS Services

    overview

    What are our SMS Services?

    At Mtrack Solutions we’re bringing instant communication to our clients’ businesses by helping them easily and effectively send SMS communication to their clients when they need it.

    Safaricom subscribers

    0M+

    Safaricom subscribers
    System Engineers

    0

    System Engineers
    SMS open rate

    0%

    SMS open rate
    National reach

    0counties

    National reach
    Service desk

    024/7

    Service desk

    Our Bulk SMS offering will help you succeed. Let’s get started

    Solutions

    Comprehensive SMS services include

    • router-1807_67aa302b-3a94-46a7-aa3d-66b8928a87d7

      Network

      Cloud services are network dependent, which is why NanoSoft network management and monitoring services have become critical to IT.

    • telephone-operator-4682_c9489618-836b-47ec-8489-e15f613cb10c

      Service desk

      NanoSoft 24/7 support is about maximising service efficiency, resolving problems and driving continuous service improvement.

    • computer-network-1878_39828809-88f9-48e1-9a76-61c99401ec99

      Infrastructure

      NanoSoft ensures your IT infrastructure is always optimised to support the stable and highly available services organisations demand.

    • settings-server-1872_2e41baf2-8789-4215-b430-db35c3899936

      Endpoint management

      Client and server endpoints are managed as one estate, ensuring security and stability while maximising uptime and employee productivity.

    • source-code-1754_2b435bd8-ce76-4910-8137-7d07a3557fa3

      Applications

      NanoSoft supports Software as well as on-premise deployments, ensuring applications are always optimised for the best possible user experience.

    • add-image-5030_dcf585b8-8f3d-48ad-8579-a4ad56d14ba6

      Managed services plus

      NanoSoft provides advanced management tools to clients who want to take their IT Service Management to a higher level.

    Benefits

    Our platform provides a unique range of benefits

    • Control IT Costs

      You can scale your IT Costs according to your requirements and only pay for what you need. Whether that be increasing or decreasing staff, or IT project work.

    • Trusted IT advisor

      Through regular account management meetings your Managed IT service company will be able to oversee your overall IT roadmap and become your trusted advisor.

    • Economy of scale

      As your business grows, its support structure needs to grow, too. When you use a managed IT service you can scale your business up or down with nothing more than a simple discussion.

    • Increased efficiency

      You’ll have your IT needs outsourced to a team of IT experts, and during times where you need additional project support, your managed IT provider supplies the extra staff.

    • Small initial investment

      Managed IT services help you offset the initial investment of technology costs. Rather than spending thousands of dollars on hardware and software upfront.

    Stop wasting time and money on old SMS technology. Let’s get started

    our solutions

    SMS Services

    overview

    What are our SMS Services?

    At Mtrack Solutions we’re bringing instant communication to our clients’ businesses by helping them easily and effectively send SMS communication to their clients when they need it.

    Safaricom subscribers

    0M+

    Safaricom subscribers
    System Engineers

    0

    System Engineers
    SMS open rate

    0%

    SMS open rate
    National reach

    0counties

    National reach
    Service desk

    024/7

    Service desk

    Our Bulk SMS offering will help you succeed. Let’s get started

    Solutions

    Comprehensive SMS services include

    • router-1807_67aa302b-3a94-46a7-aa3d-66b8928a87d7

      Network

      Cloud services are network dependent, which is why NanoSoft network management and monitoring services have become critical to IT.

    • telephone-operator-4682_c9489618-836b-47ec-8489-e15f613cb10c

      Service desk

      NanoSoft 24/7 support is about maximising service efficiency, resolving problems and driving continuous service improvement.

    • computer-network-1878_39828809-88f9-48e1-9a76-61c99401ec99

      Infrastructure

      NanoSoft ensures your IT infrastructure is always optimised to support the stable and highly available services organisations demand.

    • settings-server-1872_2e41baf2-8789-4215-b430-db35c3899936

      Endpoint management

      Client and server endpoints are managed as one estate, ensuring security and stability while maximising uptime and employee productivity.

    • source-code-1754_2b435bd8-ce76-4910-8137-7d07a3557fa3

      Applications

      NanoSoft supports Software as well as on-premise deployments, ensuring applications are always optimised for the best possible user experience.

    • add-image-5030_dcf585b8-8f3d-48ad-8579-a4ad56d14ba6

      Managed services plus

      NanoSoft provides advanced management tools to clients who want to take their IT Service Management to a higher level.

    Benefits

    Our platform provides a unique range of benefits

    • Control IT Costs

      You can scale your IT Costs according to your requirements and only pay for what you need. Whether that be increasing or decreasing staff, or IT project work.

    • Trusted IT advisor

      Through regular account management meetings your Managed IT service company will be able to oversee your overall IT roadmap and become your trusted advisor.

    • Economy of scale

      As your business grows, its support structure needs to grow, too. When you use a managed IT service you can scale your business up or down with nothing more than a simple discussion.

    • Increased efficiency

      You’ll have your IT needs outsourced to a team of IT experts, and during times where you need additional project support, your managed IT provider supplies the extra staff.

    • Small initial investment

      Managed IT services help you offset the initial investment of technology costs. Rather than spending thousands of dollars on hardware and software upfront.

    Stop wasting time and money on old SMS technology. Let’s get started

    Pricing and Plan

    1 flat fee for all our services. No hidden surprises!

    Sender ID

    Let your customers know you who is sending them the SMS.
    Starting at KES 8,000 /month
    Price package will depend on
    • Price per Sender ID per MNO
    • Sender IDs are bought for MNOs as needed
    • MNOs include Safaricom, Airtel, Telkom and Equitel

    SMS Credits

    SMS Credits translate to one SMS per credit.
    KES 0.8 /month
    per SMS Credit
    • Volume Based Pricing
    • Bulk SMS are priced per volumes and monthly commitments
    • Bulk SMS credits are bought for all MNOs

    Shortcodes

    Let your customer interact with you via SMS.
    KES 15,000 /month
    per shortcode per MNO.
    • Price vary per MNO
    • Shortcodes are bought for MNOs as needed
    • MNOs include Safaricom, Airtel, Telkom and Equitel.

    The Mtrack Solutions Advantages

    Considering our SMS solutions accompanies various benefits essential for keeping your customers informed. Notably, it helps you build an engaging channel while managing messages sent to specific customers. So, why choose our platform?

    • Local, Globally: Irrespective of your industry, our platform allows us to react swiftly and interact with our customers. Hence, we often provide well-tailored solutions based on your needs and proven best-practices.
    • Scalable, Fast, and Flexible: We provide SMS online solutions that readily adapt to the ever-changing market and communication patterns. Our services also center upon personalization with the speed and levels in-line with different businesses.
    • Established Infrastructure: Our infrastructure stands out and easily scales horizontally, enabling the hybrid cloud model from running out of resources.
    • Excellent Customer Experience: We provide the necessary support to get you started and running within no time. Be it integration, solutions consultancy, or messaging best practices, we have got you covered.

    Increase Customer Trust and Raise Awareness

    Sending verified texts builds trust between your customer and your brand and raising awareness about your business. The best SMS app often includes your brand name, description, logo, link preview, and verification of each message sent. This enhances customer experience, which builds trust and markets your business in any SMS communication.

    Guaranteed Connections Worldwide

    With only a single SMS API, coupled with an uninterrupted SMS service, you can send text messages to your customers globally. Our cloud-based carrier-grade network offers more direct connections than any SMS blast provider. Sequentially, this guarantees unrivaled performance and reliability, primarily in mission-critical situations.

    Reach Customers Faster at Scale

    Our intelligent routine analyzes different route parameters in real-time to determine the fastest path to deliver your message to your customers. With a range of direct operator connections and intermediaries, we ensure your message is delivered instantly. Besides, you don’t need to spend a fortune as we offer premium SMS service at a low cost.

    Expand Your Brand’s Global Reach Without Complexity

    We have a built-in global compliance system regularly updated with in-country regulations and SMS message online operator requirements. The intent is to adhere to country specifics like text tags, sender IDs, and queuing. Therefore, it ensures we ensure compliance on your behalf and use our platform freely and hassle-free.

    Don’t Limit Yourself to 160 Characters.

    Use our SMS messages app to create text in any language, length, and format depending on your needs. The platform will auto-set and create an ideal encoding to ensure your message reads correctly on any device worldwide. If you write longer text messages, our system will display them as intended to your customers.

    Increase Customer Engagement

    SMS communications play a vital role in ensuring you keep your customers engaged with the business. Instant communications, especially when using bulk SMS, delivers text messages fast. You can also customize and schedule SMS based on different promotions intended to be sent in particular periods.

    Improve Customer’s Account Security

    Use one-time PINs and user authentication, which guarantees the safety of your customer’s account. This ensures your customers feel safe in your business when you sent and receive messages through two-way SMS service. Keeping tabs secure also helps you maintain your business reputation.

    Increase Customer Satisfaction

    Customers often have queries and need prompt solutions, including other related communication needs. Eliminate customer complaints by using an SMS message app ideal for your business. These text messaging applications offer time-critical notifications either when responding to queries or providing updates rearguing your products and services.

    Improve Customer Experience

    SMS services provide practical and most straightforward means of getting your message across to customers. However, make the message relevant and precise to avoid sending unnecessary information. Again, make the entire customer journey seamless and unique through behavior-triggered messaging.

    10 Best Practices to Improve Your Email Deliverability

    The motive for email marketing is to drive customer engagement and retention and improving ROI. Yet, it would be best if you considered various factors when considering the implementation of a successful email campaign. Here are ways to help you improve email deliverability;

    • Send from dedicated IP addresses
    • Authenticate emails
    • Learn your sender scores
    • Avoid spams
    • Write explicit and non-spammy content and subject lines
    • Have a preference center
    • Adhere to the law
    • Manage your email list
    • Monitor feedback loops
    • Know your reputation metrics

    13 Proven Ways to Improve Customer Experience

    Incorporating SMS apps can help you accelerate business operations while eliminating communication barriers. Providing experiences matching customer expectations is business imperative. Here are 13 proved techniques to improve customer experience;

    • Evaluate your business from the customer’s point of view through revising the customer journey.
    • Create a consistent experience across channels
    • Personalize
    • Incorporate omnichannel strategies
    • Be transparent and authentic
    • Innovate and restate customer service
    • Utilize customer experience analytics
    • Add value to every customer feedback
    • Surpass your customer’s expectations
    • Be responsive and listen to your customers
    • Interact with your customers on different channels
    • Simplify different processes
    • Create a customer-centric work culture

    2-Factor Authentication Creates Trust, Security, and Competitive Advantages

    SMS text messaging is critical for any business, but the system should remain secure and inaccessible by unauthorized personnel. SMS-based two-factor authentication is useful when it comes to SMS web security. Besides preventing instances of fraud, 2FA plays a vital in building trust between customers and the business.

    Most customers view 2FA as enhanced security dedicated to the entire platform, especially today, when most people entrust personal data online. Businesses with 2FA with free SMS online tend to give customers a sense of security to the brand. As to make your brand secure, make use of two-factor authentication to secure and make your SMS platform practical to your customers.

    Integrating SMS service in your business accompanies various benefits besides facilitating communication. If you need reliable, resources and the best platform offering SMS services, we can help you. Contact an expert today to learn more!